Product Questions
What types of products do you offer?
We offer a wide range of tennis gear including accessories, court shoes, rackets, backpacks, bags, ball packages, and more. Our products cater to all levels of tennis players, from beginners to professionals.
Are your products suitable for professional tournaments?
Yes, many of our products, such as our ITF-approved rackets and court shoes, are designed to meet the standards required for professional tournaments.
Shipping and Delivery
What are your shipping options?
We offer two main shipping options: Standard Shipping via DHL or FedEx, which costs £12.95 and delivers within 10-15 days, and Free Shipping via EMS for orders over £50, which delivers within 15-25 days.
Do you ship worldwide?
Yes, we ship globally except for certain remote areas and parts of Asia due to logistical constraints.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.
Returns and Refunds
What is your returns policy?
You can return any item within 15 days of receiving your order, provided it is in its original condition and packaging. For more details, please visit our Returns Policy page.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details and reason for return.
Payment Methods
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for all purchases.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Account and Customer Support
How do I create an account?
You can create an account during the checkout process by providing your email address and creating a password.
How can I contact customer support?
You can reach our customer service team at [email protected] for any queries or concerns.
General Questions
Where is your store located?
Our store is located at 20 Perth Rd, Perth, GB PH5B 6LQ.
Do you offer discounts or promotions?
We occasionally offer discounts and promotions. Please check our website or subscribe to our newsletter for the latest updates.
Thank you for choosing ADIDAS Store. We are committed to providing you with an exceptional shopping experience and look forward to helping you take your game to the next level!